IT support for Garland businesses, from neighboring Sachse
Garland is one of the largest cities in the area, with a wide mix of businesses: professional offices, shops and restaurants, contractors, and manufacturing and light-industrial companies. Larger buildings, more equipment and more employees mean more things that can go down, and more money lost when they do.
SOHO Logics provides IT support in Garland from neighboring Sachse. You work directly with the founder, Jason Osborne, who has supported North Texas businesses since 2000. Most problems are fixed remotely within minutes, and Garland is a short drive when hands-on work is needed.
What we help Garland businesses with
- Business computer repair and replacement: workstations, laptops and printers for offices and shops. We repair business equipment only; we don’t repair home or personal devices.
- Warehouse and shop-floor networks: Wi-Fi that actually covers the floor, wired drops for equipment, and a firewall that keeps office systems separate from everything else.
- Line-of-business software: helping your accounting, scheduling or industry software run reliably on well-maintained computers and networks, working alongside the software vendor.
- Multiple locations and remote workers: consistent security, accounts and backups across more than one site.
- Security: email security, multi-factor authentication and managed antivirus so one click on a bad email doesn’t stop production.
- Backups and recovery: monitored, test-restored backups with a written plan for getting back up.
Questions to ask any IT provider
Whether you’re replacing a provider or hiring one for the first time, these questions separate good fits from bad ones. Here are our honest answers:
- Who actually does the work? You work directly with the founder, Jason Osborne.
- Are prices published? Yes. Managed plans and hourly rates are on our site, and the cost estimator gives a monthly number.
- Is there a contract? On-demand support has no contract; managed plans are available month-to-month.
- What’s the response time? We don’t promise a number we can’t guarantee. We’ll give you a realistic time frame when you call.
- How do you handle a multi-site or shop-floor setup? We plan the network, security and backups around the way the business actually runs, and we work with your software and equipment vendors.
Garland at a glance for business owners
Garland is the third-largest city in Dallas County, with about 246,000 residents in 2020, and covers roughly 57 square miles in Dallas, Collin and Rockwall counties. It’s reached by I-30, I-635, SH-78 and the President George Bush Turnpike, and two DART Blue Line stations serve it. Its motto is “Texas Made Here,” and shopping and business areas range from Historic Downtown Garland and the 5th Street Crossing development beside City Hall to Firewheel Town Center. The 2015 tornado that hit Garland and Rowlett on December 26 is a reminder to keep backups off-site. With that much variety, no two Garland businesses have the same IT setup, so we start by looking at yours.
Two ways to work with us
Managed IT for one flat monthly price. For offices of 10 or more users, our managed IT services include help desk support, monitoring, patching, endpoint protection and backups, with on-site visits when needed.
On-demand support. For smaller teams or one-off projects, on-demand IT support has published hourly rates, remote and on-site service, and no contract. Our cost estimator gives a monthly number for your team in about a minute.
Frequently asked questions
Do you support manufacturing and light-industrial businesses? We support the office, network, computers, Wi-Fi, security and backups. We don’t program or service production equipment itself, and we work with the vendors who do.
Do you do computer repair in Garland? For businesses, yes: business computers, laptops, printers and networks. We don’t repair home or personal devices.
How quickly can you get to Garland? We’re based in neighboring Sachse. We’ll give you a realistic time frame when you call, and remote help usually starts right away.
Do you serve all of Garland, including the Collin and Rockwall County edges? Yes. Garland is a large city, and we support businesses throughout it. Closer to Sachse is faster for on-site visits, and remote help is the same everywhere.
Do you serve nearby towns too? Yes: Sachse, Wylie, Murphy and Rowlett, plus Richardson, Plano and Allen. See the full list.
Need IT support in Garland? Start with a free, no-obligation IT assessment.
